Welcome to Groups
The entrance to the tour is currently on the Ground Floor of Ocean Terminal Shopping Centre.
Ocean Terminal is currently undergoing redevelopment, adding new leisure and retail businesses, as well as residential spaces. As part of this redevelopment, Britannia will also be gaining a new Visitor Centre and Gift Shop which will involve us operating out of temporary accommodation whilst these new facilities are being created.
We are delighted that you wish to visit The Royal Yacht Britannia, a top attraction in Leith, just 2 miles from Edinburgh's city centre. Read on below for frequently asked questions regarding a group visit.
What size of group can receive a group discount?
In May, June, July, August and September, groups of 15 or more individuals can receive a group booking discount of 10% in the first and last three group slots of the day.
In October, a group can receive a 15% discount all day.
In November and December, a group can receive a 20% discount with 15 or more individuals all day.
Please note, this group discount is available to pre-booked groups only, and not at the Ticket Desk on the day.
Can I book outwith the group time slot?
Through our booking page, on the Groups tab, you can see the available group booking slots.
How do I make a group booking?
Group bookings are to be made through the Britannia website and are required to be paid for in advance. To make a group booking, please click here.
Can I book smaller groups?
Yes, however the group rates only apply for 15 or more people.
Does it make a difference to my group booking if there are children or concessions within my group?
Group tickets are available as either an adult or child ticket. Both receive a discount on the advertised ticket price as a group booking.
Can I change a booking?
You can change a booking at no penalty to yourself any time up to 48 hours prior to the booking. After this time, no refunds will be given on cancelled bookings or un-used tickets.
How do I change a booking?
Changes will only be possible up to 48 hours prior to the booking. If you wish to make a change to your booking, you can let us know by emailing groups@tryb.co.uk. Please provide us with the booking reference, date and time of the booking, the name the group is booked under and the change to be made. If you wish to increase the number of tickets on a booking, please provide your contact details and have a credit or debit card available when we contact you to make the change.
How do I cancel a booking or reduce the numbers?
If you wish to cancel a booking (or reduce the number of tickets on a booking), please email us at groups@tryb.co.uk stating the booking reference, date and time of the booking, the name the group is booked under and the change to be made. Any refund due will be credited back within five working days to the card you used to make the original booking. Any changes within 48 hours of the booking being due to visit will not be eligible for a refund.
Is there any alternative to email if I wish to change or cancel a booking?
Whilst we would encourage everyone to use the email above, we understand that at certain times you may wish to speak to someone. As Britannia no longer has a group booking team, all telephone enquiries will now be responded to by our Visitor Experience management team. You will be able to leave a message for the team on the following number 0131 378 2017, (please note that this phone is not staffed but will be monitored 09:00 – 17:00, 7 days) and a colleague will contact you to respond to your query.
Why are there limited group discount time slots?
In response to visitor feedback and to ensure that we provide the best possible experience we have reduced the capacity of the tour to a maximum of 60 visitors every 15 minutes. As a result, we are no longer able to sell an unlimited number of tickets at reduced prices.
Will the driver, guide or group leader still get free admission?
As a charity and following the pandemic we are no longer able to give free admission.
Why must I now pay in advance?
As we are limiting the number of visitor bookings per time slot and the number of time slots available, our overall visitor capacity has reduced, we therefore require that all bookings are paid for in advance to avoid loss of income from unpaid group bookings.
Do you have a risk assessment?
Yes, you can see our risk assessment here.
Can I book my group in the Royal Deck Tearoom?
We do not take bookings, the Tearoom is available to all visitors on a first come, first served basis.
Updated May 2024
Terms & Conditions
- To receive a discount, a group requires to be made up of 15 or more tickets and booked within specific discounted time slots.
- Discounted time slots are set by Britannia and may be changed or withdrawn at our discretion.
- All groups must be booked through the Britannia website and payment must be made in advance.
- Group bookings may be changed or cancelled up to 48 hours before the date and time of the booking at no penalty to the organiser.
- Any changes within the 48 hours prior to the date and time of the booking will not be eligible for a refund.
- If any changes take the booking out of the discounted times or below 15 tickets then any discount previously applied will be lost, and the full price will need to be paid on the remainder of the booking.
- If any changes are made to a booking, then payments will need to be made at the time of the change.
- Where changes or cancellations up to 48 hours before the date and time of the booking result in a refund being owed, then this will be processed within five working days of the change. Any refund will be applied back to the card used for the original booking.
